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UnitedHealth Group Pharmacy CSR Job Fair
Wednesday, March 13, 2019
1:00pm-7:00pm EDT
1:00pm-7:00pm EDT
Crowne Plaza Columbus North-Worthington Hotel
6500 Doubletree Avenue
Columbus, OH 43229
6500 Doubletree Avenue
Columbus, OH 43229
Primary Responsibilities
- Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
- Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Make outbound calls to customers on prescription orders and payment issues
- This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
Required Qualifications
Preferred Qualifications
Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions.
- High school diploma or GED or equivalent work experience
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
Preferred Qualifications
- 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions.
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